Ongoing Website & Systems Support

Ongoing help for your website, forms, tracking, automations, and digital cleanup — fixes, updates, and small improvements after launch.

The launch is where the real work starts

A form breaks. A new service needs a page. Tracking looks wrong. A vendor changes their API. Staff need a process updated. You get an idea and want to know whether it’s worth building.

That’s the point where most sites quietly go stale — and it’s exactly when having one developer who already knows your setup pays off. Support here is planned and asynchronous: you send the request, I schedule it, and it gets done properly.

What I help with

Fix broken forms, pages, links, and tracking
Add new services, pages, offers, and landing pages
Update copy, pricing, photos, and business details
Connect forms to email, spreadsheets, CRMs, or booking tools
Build small automations around real business problems
Handle vendor API updates and integration fixes

What you’ll need from your side

Access to the site, hosting, and connected accounts
A single point of contact for requests and priorities
A rough sense of what matters most, so the important work goes first

What you get

A website and systems that keep improving instead of slowly going stale
Fewer surprise outages and broken workflows
One developer who knows your setup, so nothing has to be re-explained from scratch

Ongoing support starts from CA$250/mo. It’s asynchronous by design — planned work and scheduled calls, without any same-day or emergency promise I couldn’t keep well.

Where to start

Most support relationships begin right after a website or systems project. If you already have a site that needs steady hands, a free website review is a good way to see what needs attention first.

Frequently asked questions

Do you build from scratch or fix existing software?

Both, but I usually start by fixing and stabilizing what you already have. A full rebuild is only recommended when the existing system genuinely cannot support the business.

Can you work with our current tools?

Yes. Most engagements connect tools you already use — Shopify, Etsy, CRMs, spreadsheets, Airtable, Zapier, Make, accounting software, shipping tools, and custom APIs.

Can you work with our agency on client projects?

Yes. Agencies use me as a white-label or named technical partner for backend systems, integrations, automation, and infrastructure their team does not build in-house.

Do you build websites?

Yes — for companies of any size. That includes new sites, redesigns, ecommerce storefronts, and sites connected to CRMs, booking tools, and internal systems. I also fix broken or outdated websites when a rebuild is not the right first step.

Do you work hourly or fixed-price?

Audits and fix sprints are usually fixed-price after a short scoping conversation. Ongoing support is monthly. Hourly is available for small advisory work when it makes sense.

Can you help with AI tools and automations?

Yes — especially when an AI tool worked in a demo but fails in real use. I focus on making workflows reliable, auditable, and maintainable.

Can you support the system after launch?

Yes. Ongoing Website & Systems Support covers fixes, updates, small improvements, and adapting to vendor or API changes as your business evolves.

Do you work with local businesses and remotely?

Both. Based in Durham Region, Ontario. Most work is remote with clear documentation. On-site discovery is available when it helps.

What does a free website review include?

A practical look at your mobile experience, local search basics, contact forms, tracking, and obvious places where inquiries get lost — with clear next steps. Free for local businesses in Durham Region.

Do you only do websites, or software too?

Both. Many local clients start with a website or contact-flow fix. Growing teams and agencies often need software rescue, automation, and integrations — same partner, different entry point.

Who is Blachn.io Software Services for?

Businesses that want one developer for their website, software, automation, and support — instead of hiring a full engineering team or juggling multiple freelancers.