AI Tool Cleanup

Fix unreliable AI tools, chatbots, agents, and automations that worked in demos but fail in real business use.

When the AI worked in the demo but falls apart in real use

You tried an AI chatbot, agent, or automation. It looked great in the sales call. In real use, the answers are wrong, it breaks on edge cases, or nobody trusts the output enough to depend on it.

Search and AI at real scale is my day job — embeddings, retrieval, and the guardrails that keep a model useful instead of confidently wrong. That’s the same work here: making an AI feature something your team can actually rely on, with honest limits and no hype.

What’s involved

Separate what the tool can reliably do today from what it was sold as
Fix the prompt chains, guardrails, fallbacks, and human-handoff points
Ground the AI in your real data instead of whatever it invents
Make outputs auditable so your team can check the work before acting on it

What you’ll need from your side

Access to the tool and the accounts behind it
Real examples of where it gives wrong or untrustworthy answers
A clear sense of which decisions are safe to automate and which need a person

What you get

An AI workflow your team can depend on, with clear boundaries
A written line between what runs automatically and what stays with a human
Less time lost debugging mysterious failures

Cleanup work starts from CA$5,000 and is scoped after a review of the current setup.

Where to start

A Business Systems Audit (CA$1,500) is the honest first step — it establishes what the tool can and can’t do before you spend more on it. If you’d rather talk it through, a free Business Systems Review is a good opening.

Frequently asked questions

Why do AI automation projects fail?

Usually because the workflow was never designed for real edge cases, outputs are not auditable, or the tool was connected to systems it cannot reliably read from. Cleanup focuses on making the workflow dependable.

Do you build from scratch or fix existing software?

Both, but I usually start by fixing and stabilizing what you already have. A full rebuild is only recommended when the existing system genuinely cannot support the business.

Can you work with our current tools?

Yes. Most engagements connect tools you already use — Shopify, Etsy, CRMs, spreadsheets, Airtable, Zapier, Make, accounting software, shipping tools, and custom APIs.

Can you work with our agency on client projects?

Yes. Agencies use me as a white-label or named technical partner for backend systems, integrations, automation, and infrastructure their team does not build in-house.

Do you build websites?

Yes — for companies of any size. That includes new sites, redesigns, ecommerce storefronts, and sites connected to CRMs, booking tools, and internal systems. I also fix broken or outdated websites when a rebuild is not the right first step.

Do you work hourly or fixed-price?

Audits and fix sprints are usually fixed-price after a short scoping conversation. Ongoing support is monthly. Hourly is available for small advisory work when it makes sense.

Can you help with AI tools and automations?

Yes — especially when an AI tool worked in a demo but fails in real use. I focus on making workflows reliable, auditable, and maintainable.

Can you support the system after launch?

Yes. Ongoing Website & Systems Support covers fixes, updates, small improvements, and adapting to vendor or API changes as your business evolves.

Do you work with local businesses and remotely?

Both. Based in Durham Region, Ontario. Most work is remote with clear documentation. On-site discovery is available when it helps.

What does a free website review include?

A practical look at your mobile experience, local search basics, contact forms, tracking, and obvious places where inquiries get lost — with clear next steps. Free for local businesses in Durham Region.

Do you only do websites, or software too?

Both. Many local clients start with a website or contact-flow fix. Growing teams and agencies often need software rescue, automation, and integrations — same partner, different entry point.

Who is Blachn.io Software Services for?

Businesses that want one developer for their website, software, automation, and support — instead of hiring a full engineering team or juggling multiple freelancers.